South East Water Ltd

Water supply arrangements

Company Assets
Number of treatment works	86
Number of service reservoirs	231
Number of water supply zones	72
Length of mains pipe (km)	14,868km

Population Served
Population Supplied	2,281,000
Number of local authorities	30

Water Supplied
Water Supplied (l/day)	556,230,000
Percentage from surface sources	23%
Percentage of ground sources	71%
Percentage from mixed sources	6%

Area of supply

Bracknell Forest, East Sussex, Hampshire, Kent, Surrey, West Sussex, Windsor and Maidenhead, Wokingham

Consumer Contacts

Informing Consumers

Company Figure	Total Number	Rate per 1,000 population
2019	433	0.19
2020	332	0.15
2021	454	0.20
Industry Average
2021	9,913.96	1.22

Acceptability of water to consumers

Company Figure	Total Number	Rate per 1,000 population
2019	3,067	1.37
2020	3,092	1.37
2021	3,184	1.40
Industry Average
2021	2,832.12	1.08

Complaints to the Drinking Water Inspectorate

A total of 2 consumers of South East Water directly contacted DWI in 2021.