Improvement programmes

Water companies, if required by the Inspectorate or with the agreement of the Inspectorate, can put in place programmes of remedial action under legal instruments, to improve drinking water quality, security and emergency planning or network and information systems whenever these are necessary.

Programmes of work arise in four ways:

as a result of the process for setting price limits for a five year period (known as the price review process);
as a result of enforcement for contraventions of the drinking water, security and emergency measures or network and information systems standards; and
as a result of enforcement for issues arising out of an assessment by the Inspectorate of an incident or a technical audit;
following the identification of a risk through a risk assessment.

More detail is provided in the Guide to Improvement Programmes.

The Inspectorate are required to keep all improvement programmes under continuous review and consider the impacts of, for example, new technologies, changes in guidance or changes in legislation on the obligations contained with the legal instruments.

Audit Strategies are a vital part of any improvement programme. A copy of the audit strategy guidance we have been rolling out to companies is provided here for reference.

DWI Audit Strategy Guidance

PDF, 338KB, 13 Pages

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Radioactivity

The Secretary of State or Welsh Ministers may notify a water undertaker that, for specific water supply zones, a radioactive parameter need not be monitored, providing those parameters (Indicative Dose, Tritium, and Radon) are below the respective parametric values.

Radioactivity notices are issued to companies where sufficient risk assessment and sample analysis demonstrates a low risk. This is allowed under regulation 6(12) of the Water Supply (Water Quality) Regulations 2016 (as amended) and 6(14) of the Water Supply (Water Quality) Regulations (Wales) 2018.

Monitoring Variations

Companies who meet the requirements of regulations 9(8) and 9(11) of either the English or Welsh Regulations can apply to the Secretary of State or Welsh Ministers for a monitoring variation under regulation 9(6)(b). A monitoring variation can either be a cessation of all compliance monitoring or a reduction of compliance monitoring for specific parameters.

Under regulation 9(6)(a) of either the English and Welsh Regulations, the Secretary of State or the Welsh Ministers may also initiate a monitoring variation by their own motion, to cause a company to vary the amount of compliance monitoring for specific parameters.

Improvement Programmes for NIS and for SEMD

Notices may be served under the Network and Information Systems (NIS) Regulations. Enforcement orders can be made or undertakings accepted under the Water Industry Act 1991, to secure compliance with the Security and Emergency Measures (Water and Sewerage Undertakers and Water Supply Licensees) Direction. In accordance with our enforcement polices, these legal instruments are not published in the public domain in order to protect security.