Anglian Water Services Ltd

Water supply arrangements

Company Assets
Number of treatment works	136
Number of service reservoirs	340
Number of water supply zones	164
Length of mains pipe (km)	38,062.47km

Population Served
Population Supplied	4,781,000
Number of local authorities	59

Water Supplied
Water Supplied (l/day)	1,186,150,000
Percentage from surface sources	43.51%
Percentage of ground sources	40.69%
Percentage from mixed sources	15.8%

Area of supply

Bedford, Buckinghamshire, Cambridgeshire, Central Bedfordshire, Doncaster, Essex, Hartlepool, Lincolnshire, Milton Keynes, Norfolk, North East Lincolnshire, North Lincolnshire, Northamptonshire, Nottinghamshire, Peterborough, Rutland, Suffolk

Consumer Contacts

Informing Consumers

Company Figure	Total Number	Rate per 1,000 population
2019	1380	0.30
2020	1098	0.23
2021	1334	0.28
Industry Average
2021	9,913.96	1.22

Acceptability of water to consumers

Company Figure	Total Number	Rate per 1,000 population
2019	5,309	1.15
2020	5,592	1.18
2021	5,235	1.10
Industry Average
2021	2,832.12	1.08

Complaints to the Drinking Water Inspectorate

A total of 3 consumers of Anglian Water Services Ltd directly contacted DWI in 2021