In order to access the Reg 31 screens users will have to have a Government Gateway ID. Each user must have their own Government Gateway ID but only the first user for an organisation will need to register for an ID and then enrol with the Reg 31 service using the known facts provided. That user will then be able to create other users – see section 4 below. Manage Users Account.

1. APPLY FOR KNOWN FACTS

Any new organisation that wishes to use the Reg 31 external portal will first need to apply for known facts to allow them to enrol for the Reg 31 service. Visit the Reg31 Portal login screen; DWI Reg 31 (defra.gov.uk).Note, if you have already been provided with known facts by the DWI, skip this step and proceed directly to Register and Enrol. Select the ‘Click here to Enrol as an Applicant’ link or the ‘Click here to Enrol as a Consultant’ link whichever is appropriate for your organisation.

A screenshot of the Reg 31 portal homepage, showing the Log In to Reg31 button and the About this Service text, which states This service is for submitting applications to the Drinking Water Inspectorate (DWI) to approve products and substances used in contact with drinking water in public water supplies in England and Wales. the approval process is carried out on behalf of the regulators in Scotland and Northern Ireland, requiring a single application for product approvals throughout the United Kingdom.
A screenshot of the Reg31 portal homepage, showing the enrolment section under the header How to enrol for this service. The page has a link to guidance on how to enrol for for the service. There follows a section on Applicant Enrolment, which says Before "submitting an application", applicants must first enrol with the system. Once enrolled and logged in, applicants can view all applications, submit new applications, and edit applications that have been started but still need to be submitted to DWI.

Applicants can also submit change applications and reapproval applications for products that hold an existing approval.
Following this, there is a section on consultant enrolment, which states Consultants may be authorised to act on behalf of an applicant. An application must be logged by the product applicant and then assigned to a designated (enrolled) consultant. The consultant must first be enrolled with the system for an applicant to select them.

Once enrolled and logged in, consultants can view, submit and edit all applications assigned to them by relevant applicants, but they still need to be submitted to DWI.
screen shot of the Reg31 portal homepage, showing more of the enrolment information. This picture is of the consultant enrolment information, which states Consultants may be authorised to act on behalf of an applicant. An application must be logged by the product applicant and then assigned to a designated (enrolled) consultant. The consultant must first be enrolled with the system for an applicant to select them.

Once enrolled and logged in, consultants can view, submit and edit all applications assigned to them by relevant applicants, but they still need to be submitted to DWI. The page contains a link the enrol as a consultant and concludes with the following advice; If you are the applicant and want to use a consultant not already designated and listed in the consultant list, then you will need to ask your consultant to enrol before you can start the application process.

The following page will be displayed:

Screenshot of second enrolement webpage
Screenshot of the middle portion of the second enrolment webpage.
Screenshot of second enrolement webpage, bottom portion

The user must enter all of these details (apart from website which is optional). They must also select what type of organisation they are:

  • Applicant
  • Consultant

Additional field if a consultant

If the organisation type selected is consultant the following ‘Visible for all Applicants’ field will be displayed:

A screenshot of consultant registration page.

Applicants will be able to search for consultants that are registered on the Reg 31 application, if a consultant does not wish to appear on the results of this search then they should untick this ‘Visible for all applicants’ box.

Once all the details have been entered select ‘Register for DWI Reg 31’ – one of the known facts will be generated and displayed when user the submits the request. It is important that the user makes a note of this known fact.

The DWI Reg 31 team will then approve or reject the request. If the request is approved then the user is emailed the second set of known facts.

2. REGISTER AND ENROL

A screenshot of the Reg31 portal homepage, showing the About This Service section, which states This service is for submitting applications to the Drinking Water Inspectorate (DWI) to approve products and substances used in contact with drinking water in public water supplies in England and Wales.

The approval process is carried out on behalf of the regulators in Scotland and Northern Ireland, requiring a single application for product approvals throughout the United Kingdom.

Select ‘Log In to Reg 31’ and the following screen will be displayed:

A screenshot of the Reg31 portal enrolment webpage.

Select the third option – ‘I’ve not yet registered with Government Gateway…’. The following page will be displayed:

A screenshot of government gateway login screen.

To request a new ID click on the ‘Create sign in details’ link, the following page is displayed – enter your email address:

A screenshot of the government gateway signup screen, requesting entry of an email address.

Click continue and the following page is displayed:

A screenshot of the next government gateway webpage, requesting a code sent to your email address to be entered.

A confirmation code will be sent to the email address you entered – when you receive it enter the code in the Confirmation Code field and click Confirm:

A screenshot of the next government gateway webpage, confirming the email address has been confirmed.

Click continue, the following page will be displayed. Enter your full name:

A screenshot of the next government gateway webpage, the users full name.

Click continue, the following page will be displayed:

A screenshot of the next government gateway webpage, requesting a password to be entered and then confirmed.

Create a password and click continue:

Your GG ID will then be displayed – it will also be emailed to you:

Click continue and you will be taken to the Application Enrolment page:

Enrolment

A screenshot of next Reg31 portal enrolment webpage.

Click Next and the following page will be displayed prompting you to enter your known facts

A screenshot of next Reg31 portal enrolment webpage, requesting the two known facts already obtained from DWI.

Enter the known facts that you have been provided with and click next. Known Fact 1 is the postcode and Known Fact 2 is the SASPIN. Click Next:

A screenshot of next Reg31 portal enrolment webpage giving the option to enter a reference.

Enter a reference name if you wish, though this is optional and click next –

A screenshot of next Reg31 portal enrolment webpage showing successful registration.

Click Next and the following page will be displayed:

A screenshot of next enrolment webpage showing the top half of the permissions request page.
A screenshot of next enrolment webpage showing the bottom half of the permissions request page.

Click Yes, allow – you will then be taken to your DWI Reg 31 External Portal home page. If you click No then you will not be able to access the application:

A screenshot of the DWI Reg 31 External Portal home page, following a successful login.

3. LOGGING ON TO THE APPLICATION

A screenshot of a the Reg31 portal homepage, showing the About this Service text, which states This service is for submitting applications to the Drinking Water Inspectorate (DWI) to approve products and substances used in contact with drinking water in public water supplies in England and Wales.

The approval process is carried out on behalf of the regulators in Scotland and Northern Ireland, requiring a single application for product approvals throughout the United Kingdom.

Select ‘Log In to Reg 31’ and the following screen will be displayed:

A screenshot of the first Reg31 portal login webpage.

Select the first option – Logon. The user will be prompted to enter their Government Gateway ID and password:

A screenshot of the Government Gateway sign in page

Click Sign In and the user will be taken to your DWI Reg 31 External Portal home page.

4. MANAGE THE USERS ACCOUNT

A screenshot of a the Reg31 portal homepage, showing the About this Service text, which states This service is for submitting applications to the Drinking Water Inspectorate (DWI) to approve products and substances used in contact with drinking water in public water supplies in England and Wales.

The approval process is carried out on behalf of the regulators in Scotland and Northern Ireland, requiring a single application for product approvals throughout the United Kingdom.

Select ‘Log In to Reg 31’ and the following screen will be displayed:

A screenshot of the Reg31 portal login webpage.

If the user wishes to manage their account (including creating other users for the organisation) then they should select the second option ‘Logon and manage my account’. This will again take them to the page where they are prompted to enter their Government Gateway credentials, once they have entered these they will be taken to the following page:

A screenshot of Manage my account webpage.

If the user wishes to add or remove users then they select ‘Manage Users and Assistants’

A screenshot of the top half of the Manage my users webpage.
A screenshot of the bottom half of the Manage my users webpage.

They then select Manage Users and Assistants again from the bottom left of the page and the following screen is displayed which allows them to add new users and also manage the details of existing users – including deleting them. The ability to add, delete and manage users will only be available to administrator users.

A screenshot of Team Members webpage

Select Add a team member in order to add a new user. The following page is displayed:

A screenshot of Add a team member webpage

Users can be 2 types:

Administrators: these will have access to all the new Reg 31 functionality for the organisation. They will also be able to add and remove other users for the organisation.

Assistants/Standard Users: these will also have access to all the new Reg 31 functionality however they will not be able to add and remove other users.

Select Continue:

Screenshot of confirmation webpage

Select Continue

Screenshot of confirmation webpage

Select Continue

The new team member is sent their Govt Gateway ID, you as the administrator creating the new user will be sent a temporary password to be forwarded onto the new user.

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