Independent Water Networks Ltd

Water supply arrangements

Company Assets
Number of treatment works	0
Number of service reservoirs	0
Number of water supply zones	38
Length of mains pipe (km)	228km

Population Served
Population Supplied	42,000
Number of local authorities	26

Water Supplied
Water Supplied (l/day)	5,311,000
Percentage from surface sources	81%
Percentage of ground sources	13%
Percentage from mixed sources	6%

Area of supply

Barnet, Brent, Buckinghamshire, Central, Bedfordshire, Ealing, Essex, Harrow, Hertfordshire, Hillingdon, Kent, Luton, Buckinghamshire, Central Bedfordshire, East Riding of Yorkshire, Essex, Hertfordshire, Kent, Leeds, Milton Keynes, Newcastle upon Tyne, Northamptonshire, Tower Hamlets, Warwickshire, West Sussex 

Consumer Contacts

Informing Consumers

Company Figure	Total Number	Rate per 1,000 population
2019	6	0.23
2020	28	0.80
2021	24	0.56
Industry Average
2021	9,913.96	1.22

Acceptability of water to consumers

Company Figure	Total Number	Rate per 1,000 population
2019	21	0.81
2020	44	1.25
2021	26	0.61
Industry Average
2021	2,832.12	1.08

Complaints to the Drinking Water Inspectorate

No consumers of Independent Water Networks Ltd directly contacted DWI in 2021.