Dwr Cymru Cyfyngedig – Training
Notice under regulation 28(4) of the Water Supply (Water Quality) Regulations 2018 (as amended)
Version Number: 1
Water undertaker as appointed under section 6 of the Water Industry Act 1991 (as amended): Dwr Cymru Cyfyngedig, with registered number 02366777 (hereinafter called ‘the Company’).
Assets Affected:
- Whole company
Details of this Notice:
- The Drinking Water Inspectorate (‘the Inspectorate’) has received a set of regulation 28(1) reports of the Water Supply (Water Quality) Regulations 2018 (‘the Regulations’) from the Company dated 13 October 2023, which states that there is or has been a significant risk of supplying water from multiple sites (and associated assets as applicable) that could constitute a potential danger to human health or could be unwholesome.
- Consequently, this Notice is served on the Company by the Inspectorate on behalf of the Welsh Ministers, under regulation 28(4) for the assets listed above, for risks associated with:
Table 1: Table of the hazards, hazardous events, and/or parameters covered by this Notice, including the Hazard I D numbers and the description of risks.
|
Description of Risk |
Regulation 28(1) Control Measure |
Hazard I D |
|---|---|---|
|
If not correctly controlled or applied, could cause a risk to wholesomeness and constitute a potential danger to human health. |
Training |
Multiple e.g. D126770 |
- The Company are required to satisfy the following requirements.
The date given is that until or by which the requirements must be maintained or satisfied, as appropriate.
Requirements:
(a) To maintain the following measures for the period specified in each case:
- All Water Services, Quality Policy and Compliance, Operational Services and Operational Contact Centre personnel (at all levels) to have clearly defined roles and responsibilities, and be trained in accordance with Company procedures.
Date: Ongoing for the duration of this Notice - Operational staff are kept up to date on policy and procedural changes.
Date: Ongoing for the duration of this Notice
(b) To review, revise or make operational the following measures, by the dates specified in each case:
- Complete a review to confirm all roles (at both technical and management levels) within Water Services, Quality Policy and Compliance, Operational Services and Operational Contact Centre relevant to the supply of water for regulation 4 (1) purposes.
Date: 30 April 2025 - Complete a review to ensure all relevant training and competencies are matched to all roles identified in b(1).
Date: 30 June 2025 - Undertake a gap analysis of the current competency programmes relevant to the supply of water for regulation 4(1) purposes, for all relevant roles identified in (b)1.
Date: 31 October 2025 - Develop an action plan to address the findings of the gap analysis in (b)3.
Date: 31 March 2026 - Deliver action plan to address the findings of the gap analysis in (b)3.
Date: 31 March 2028 - Conduct a critical review of the Company’s competency assessment process and documentation, to include:
a. Complete a review of the appropriate competency review frequency and when refresher training is required for the relevant roles identified in (b) 1.
Date: 30 April 2025
b. Implement a standardised process to ensure staff are competent in performing their tasks, including ensuring competency is signed off within six weeks of changes being made to water quality operational procedures.
Date: 31 December 2026
(c) To audit whether the measures have been effective by the following means:
- Define an audit strategy to monitor the effectiveness of the measures specified in sections (a) and (b).
Date: 28 February 2025 - Implement, and keep under continuous review, the audit strategy defined in measure (c)1.
Date: Following completion of measure (c)1. onwards.
(d) Not to supply water for regulation 4(1) purposes from all assets, or not to so supply unless the specified conditions below are satisfied:
- Not applicable
(e) To provide the following information in the time and manner specified below to enable monitoring of progress towards the mitigation of the risks:
- Provide a progress report annually.
Date: by 31 January each year. - Provide a report on the review as described in (b)1.
Date: 31 May 2025 - Provide a report on the review as described in (b)2.
Date: 31 July 2025 - Provide a report on the gap analysis as described in (b)3.
Date: 30 November 2025 - Provide the action plan as described in (b)4.
Date: 30 April 2026 - Confirm completion of the action plan, as described in (b)5.
Date: 30 April 2028 - Provide a report in the critical review of competency assessment process and documentation, as described in (b)6a.
Date: 31 May 2025 - Confirm completion of changes implemented as described in (b)6b. Include evidence of procedural updates being briefed on time.
Date: 31 January 2027 - Submit the audit strategy for auditing the effectiveness of the measures, as specified in measure (c)1.
Date: 31 March 2025 - Submit any revisions of the audit strategy produced under measure (c)2.
Date: Within 1 month of a revision - Submit a report in the event that any completed measures of this Notice need to be altered in any way, for any reason.
Date: Ongoing for the duration of this Notice - Submit a satisfactory completion report accompanied by a revised regulation 28(1) report with Board level Director sign-off.
Date: 30 April 2029
Further Details of this Notice:
- Any product or substance used as a result of the requirements in this Notice must comply with regulation 31.
- Under regulation 28(6) the Inspectorate, on behalf of the Welsh Ministers, may by notice served on the Company, revoke or vary this Notice.
- Failure by the Company to comply with this Notice may result in enforcement proceedings under section 18 of the Water Industry Act 1991 (as amended).
Nicholas Adjei
Deputy Chief Inspector, on behalf of the Welsh Ministers
18 December 2024
Reference: DWR-2024-00011